To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
Ensure that all related policies & procedures are followed by Front Office Colleagues.
Manage the JI loyalty program “Sirius” (i.e. follows up on pending point, carry out training).
Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.
Control the booking situation of the day and handle booking out guests in case of an overbooking situation.
Arrange emergency visa for guest if necessary, in conjunction with the Airport Desk.
Ensure the general cleanliness of the lobby and entrance area at all times and liaise with Housekeeping and Concierge when necessary.
Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
Record relevant details of any major incident and important information in the guest feedback report.
Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.